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MTL_4runner
02-01-2008, 11:46 AM
For the past week or so I have been pulling my hair out because my darn Treo wouldn't sync to the Palm desktop anymore. I noticed something was wrong because the little bluetooth icon the the bottom right corner of the screen was blue/red not blue/white as it is normally. Also every time I went into the Dell bluetooth manager, it claimed that the "Bluetooth device was not found" yet under the Microsoft bluetooth manager it said the "Device is working properly". So naturally I first thought maybe it was a driver (I reinstalled drivers direct from Dell's website) or COM port issue, but nope, all was good there. I even bought USB add-on bluetooth adapter and when even that didn't work, I knew something was amiss. Finally I found this thread and it completely solved the issue and yet again we can all thank MS for the wonderful headaches their Windows upgrades cause. :thumbup:

Anyway it solved my issue completely:
http://forum.skype.com/index.php?act=Print&client=printer&f=10&t=10822

Here's the part that saved my bacon.....

http://home1.inet.tele.dk/morup/non_ms_bt.gif This is how your Bluetooth icon should look when you have completed the steps below - compare with the MS Bluetooth icon:
http://home1.inet.tele.dk/morup/ms_bt.gif This is the Microsoft Bluetooth icon - follow the steps below to disable.
http://home1.inet.tele.dk/morup/non_ms_bt_red.gif The Widcomm Bluetooth icon is red when the Widcomm driver needs a manual update (follow the steps below).

I had the last icon showing up and here's what fixed it:

1) Go through "Start" > "Settings" > "Control Panel" > "System" > "Hardware" > "Device manager" and then expand "Bluetooth devices". You will most probably see two different Bluetooth drivers - one from Microsoft and a "Generic" or "Dell" (or other) driver.

2) Disable the Microsoft driver - DO NOT remove it! This is the problem with XP SP2 - Microsoft Bluetooth drivers will allways be installed and will override Widcomm drivers, but they have no support for anything! If you remove the driver, it will reinstall again if/when the dongle is reconnected, so do only disable. Hopefully one day soon MS drivers will support and work with headsets and the Bluetooth headsets will finally just be "plug and play".

3) Next right-click on the "non-MS" Bluetooth driver and choose "Update driver...". Click along in order to get to where you can manually select the driver for your dongle (the "Have disk..." option). Point to the file called "btwusb.inf" on CD or in downladed driver files and update with this driver. You may also choose to auto update and often it will find a few drivers and make you choose, so choose the latest Widcomm driver from the list. Reboot only if necessary. Bluetooth "B" icon in your system tray should be white now - if that is the case, then non-MS Bluetoth is now working on your PC and you're half-way through!

http://home1.inet.tele.dk/morup/non_ms_bt.gif Finally, this is how your Bluetooth icon should look like!

Seanz0rz
02-01-2008, 04:07 PM
you should have asked me, i could have told you that!!!!

thanks for the writeup. it should be helpful for others