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Thread: message from Wouxun.US

  1. #1

    message from Wouxun.US

    Just got this in my email from Wouxun.US
    I'm Saying Good Bye to Wouxun

    About five years ago we pretty much put the name Wouxun on the US map as the first major importer of their radios, selling three hundred to five hundred per month. Wouxun.US, our web site, still averages over one thousand hits per day.

    Wouxun-China has always been a pain in the rear to deal with but I have now had enough. When their flop of a dual band mobile came out, I made a simple announcement on my web site that I would not be selling it because it did not meet my expectations. Even though I didn't say it was the piece of junk it really was, Wouxun still took offense and decided they would no longer have dealings with me. For the past two years, I've continued to sell their radios, buying them directly from the factory under an assumed name.

    I wired payment for five hundred radios on Oct 1st, 2013. These radios were supposed to be in stock and shipped right away (before the Hong Kong Electronics Show). After waiting until mid-December on this shipment, I gave up. I asked that the order be cancelled and a refund issued. I didn't know if I'd ever see that money, but they did send it back. Of course they did not pay the transfer fees, so I lost $115 in the process. I guess I'm still lucky considering.

    From the beginning, Wouxun has offered no warranty support for defective radios. Although they were willing to repair any radio, they wanted me to bring them to China so they would not have to pay any kind of duty or return shipping. I actually did this with one batch but like so many things, they just don't get it. To my customers, I was replacing a defective radio with a brand new radio. When Wouxun made the repairs, I got a used radio in return. They could never understand that this was a problem to me. Perhaps I'm lucky that I'm only sitting on five hundred defective radios.

    ALL Wouxun dual band radios have an internal defect that the factory refuses to address. They know there is a problem, they know how to fix it, but they will blame the problem on everything in the world except what it really is. Without warning, any of their dual band models can "lose memory". One day when the radio is turned on, it will revert to speaking Chinese and the display will show channel numbers instead of channel names. Often the programmed channels themselves will be gone. Reprogramming the radio may restore it for a short time but often it's cured for only one off/on cycle.

    I've been told by experts that there is a chip in the radio that gets new data written to it each time the radio is turned off. They say a decent chip will make this cycle a million times before failure. I have many radios returned with this problem that have been in service for as little as two months. Wouxun is aware of the chip but they blame the problem on after-market programming software or anything else they can think of. This problem has existed for years. Before I knew exactly what caused the problem, I suggested they place this chip in a socket for easy repair. That's never happened. They won't spend an extra ten cents to end the problem.

    Starting January 1st, I will no longer offer any kind of support or warranty on any Wouxun radio. I assume Wouxun will make repairs to items returned to the factory, but since I've had no contact with them in two years, don't take my word for it. Wouxun.US, aka Import Communications, will continue to sell Wouxun accessories as long as there is a demand. I will warranty these items out of my own pocket as I always have. But no radio support or warranty after January 1st.

    All existing KG-UV6Dv2 radios in stock will be sold at a very reduced price to get them out of my way. The link below will direct you to the sale page.

    For the past year, I've been working with Anytone to make a dual band HT that is more suited to the US market than most Chinese imports. This radio is now in production and I have a deal with Anytone to be the only US distributor. (bulk orders / dealer inquiries are welcome) This model is the AT-3318UV-A and has some features that everyone will welcome. The AT-3318UV-A is now on sale at an introductory price. Please check it out at the link below.

    The AT-3318UV-A model will be followed by the AT-3318UV-C, a true dual band radio. It will receive two signals at the same time and it will even cross band repeat. This radio will sell in the price range of the KG-UV6D.

    The X1M-Pro, an all band, CW & SSB QRP transceiver continues to evolve. It is developing a good following so take a look at it on my web site.

    Getting something like twelve hundred hits per day, I plan to keep Wouxun.US active. (unless someone makes an offer I can't refuse) So Wouxun.US and ImportCommunications.com will continue to bring you the best products we can find. I will continue to try my best to offer good prices and service and look forward to keeping you as a customer.

    As always, thank you for your past support.

    Regards,
    Ed Griffin
    Keith '88 4runner SR5 Garage Thread

  2. #2
    Interesting. I've liked the Wouxuns I've handled. I think their audio along with fit and finish is a little better than the Boafengs but I guess the above doesn't surprise me. Bummer for the guy having to eat so much just to keep things going.

    Good to 'read' from you Keith, it's been awhile.

  3. #3
    Yeah, it's been awhile for sure. I just haven't been getting out or doing much with the 4runner (besides rally racer chaser safety sweep stuff).

    My Wouxun has been fine for the 2-3 years I've had it & a bunch of the SARcomm people use them for short range stuff with no problems. I'm sure Powerwerx is still going to be selling them, so they'll still be in the US for awhile.
    I also picked up a Baofeng . . . not overly impressed with it, but it works fine.
    I've been thinking about picking up an Anytone dual band mobile unit to replace my Yaesu 8800, mainly because the Anytone can Narrowband.
    Keith '88 4runner SR5 Garage Thread

  4. #4
    I didn't know you had an 8800. I picked one up this past year and really like it.

    Is the narrow band for the race and SAR stuff? I picked up a commercial Motorola HT that can be programmed for both. It's not user programmable bu nonetheless it's so much clearer than my Yaesu and Boafeng HT's.

  5. #5
    I picked my 8800 up for a song from an older Ham that won it at the Oregon Ham Fest - he had no use for it and never even took it out of the box. I definitely like the 8800, it's been great in the wooded areas of the PNW (I'm sure the NMO Diamond 5/8 wave antenna helps), though if I was buying it at retail prices, I probably would have spent the extra couple bucks to get an 8900 for the HF quadband. From what I understand, the Anytone is very similar in menu structure and use as the Yaesu 8800 (but less than $300).

    Narrowband restrictions are for "part 90" use of radios that operate between 150-512 MHz (outside of the HAM bandplan) and specifies that no more than 12.5kHz be used for transmission, instead of the standard "legacy" 25kHz that general HAM radios use on VHF/UHF. The Ham safety nets that we set up and use for Stage Rally are all "wideband" 25kHz Ham bands, so no narrowbanding required. My understanding is that this only affects public safety and commercial use in order to reduce band congestion. Incidentally, this means there was a flood of commercial (non-freq tuned "channel" select type) radios last year when the deadline came around and agencies had to upgrade - all these radios need to be programmed for each freq which is selected as a channel number, IIRC Part 90 use forbids radios that can be user programmable.

    http://www.narrowband.us/
    http://transition.fcc.gov/pshs/publi...nding-faq.html
    Typical Part 90 VHF & UHF two way radio licensees and users include:

    Many Small & Large Private Business Enterprises
    Industrial Plants, Manufacturing & Warehousing Facilities
    Electric, Gas, Wind, Solar Energy Utilities
    Mining & Natural Resource Exploration Companies
    Highway, Railroad, Subway, Taxi, & Bus Transportation Services
    Delivery, Logistics, Freight, & Shipping Operations
    Airport Passenger Facilities, Security & Tarmac Operations
    Marine Terminals & Port Operations
    Automobile Towing & Heavy Equipment Recovery Companies
    Trash, Refuse, Recycling & Disposal Services
    Farming, Ranching, Agricultural & Nursery Services
    Construction & On-Site Facilities Maintenance Services
    School Districts, Universities & Colleges
    Student Transportation & School Bus Operations
    Convention Centers, Hotels & Hospitality Services
    Coliseums, Sports Arenas, Stadiums & Golf Courses
    Hospitals, Ambulance & Emergency Medical Providers
    Local Municipal Government Agencies & Public Works Departments
    Water/Wastewater Treatment Plants
    Public Safety, Disaster Response, EOC's & Search & Rescue
    City, County & State Government Agencies
    Wireless Data, SCADA, Telemetry & Private Radio Paging Networks
    Keith '88 4runner SR5 Garage Thread

  6. #6
    Quote Originally Posted by 4x4mike View Post
    I didn't know you had an 8800. I picked one up this past year and really like it.
    this was before I remote mounted the head to the left and above the rear view mirror (easier to see that way)
    Keith '88 4runner SR5 Garage Thread

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